My account is showing suspended...

[DrTrollington]

I click to reactivate my current plan. I put enough money through to cover the cost. When I now click to pay the 'amount due' a red message comes up saying 'Your account has already enough balance.'

I've tried logging out and in etc etc, I've looked everywhere in the web portal and can't seem to find a way to successfully apply my existing funds to the amount owed 😞

Can an admin please make sure my account is in good standing and go ahead and put my existing balance through to pay for my monthly autopay payment?

Thanks so much...........

[DrTrollington]

Wait a second, was the $15 a month plan removed?

[Anonymous]

@DrTrollington 

you can Logout and close all Browser and do clear cache and cookies

and can you open one Browser incognito mode,

and log in

and try to do what i say at my original posts Instructions...

[Anonymous]

and try to do what i say at my original posts Instructions...

[DrTrollington]

Ok, I'll post again because this was an edit:

It shows amount due as blank, it does not populate information. I have cycled the phone. I tried the second solution but in an incognito browser window, even after logging out and back into my account, when I click 'Plan and Add-ons' I get:

Oh no! It looks like something went wrong...

And it tells me to log out/in... Which I tried already 

I'll go ahead and cycle my network equipment I guess and retry....

[Anonymous]

---

@DrTrollington wrote:

It shows amount due as blank, it does not populate information. I have cycled the phone.

---

@DrTrollington 

i suggest you can try it for a different Browser and incognito mode,

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and try to do what i say at my original posts Instructions...

[DrTrollington]

It shows amount due as blank, it does not populate information. I have cycled the phone. I tried the second solution but in an incognito browser window, even after logging out and back into my account, when I click 'Plan and Add-ons' I get:

Oh no! It looks like something went wrong...

And it tells me to log out/in... Which I tried already 😞

[DrTrollington]

611 says my account is suspended. I already used a credit card to top up my account and it doesn't seem to have an option to use your existing balance. 

In addition it's challenging me for a four digit pin and any I would have set it up with fail. I don't recall ever setting one up.

Not going to lie I'm pretty frustrated here...

[Anonymous]

@DrTrollington 

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment 

4. you will see your Amount Due:$ !

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount: $ ! + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

update @DrTrollington 

and if still not fix it follow this,

1. Add Funds to your Plan Amount through Self Serve  
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

7. what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

[hairbag1]

@DrTrollington...dial 611 to get a status report of your account. Try cycling phone off / on again.