My US add on isn't working

[MF]

In December, I purchased a 200 minute US talk and text add on because my existing US add on was running low. I can see that the purchase went through on my account. When I try to call the US, however, I have no minutes available.  Any suggestions?

[Anonymous]

 @MF 

So what is not working? Maybe you're trying to call one of those numbers that are not callable for some reason.

Maybe post a screenshot of your overview page and payment history from when you think you bought it. Blank out personal info of course.

[hairbag1]

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@MF wrote:

Ok, my bad. It's called 200 minutes US and Canada long distance. 

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As suggested by @will13am , confirm that you selected the add-on after you paid for it. Maybe the $8 is sitting in Available Funds.

[MF]

If I look at my account for the last 6 months, it is listed as a purchase that was done on December 7. If go to purchase add one, it is listed along with the 400 minute US add on that was purchased over 2 years ago.

[MF]

Ok, my bad. It's called 200 minutes US and Canada long distance. 

[hairbag1]

@will13am 

customer originally said a 200 min talk & text add-on. I can't find one other than the US Roaming package.

[will13am]

Add-on purchase is two steps.  If you are not seeing the minutes in the overview, do you see the funds you put into the account for buying the add-on?  If so then you haven't completed step 2.  Just go back to the account and purchase the add-on using the account funds.

[hairbag1]

Did you get the US Talk & Text Roaming add-on ? That only works whilst you're in US.

[hairbag1]

Is it posssible you've used the time ? As you know, they don't expire until you've used them up...long as your account stays active..

[MF]

I'm wondering if the old US talk add on ran out and the one purchased in December hasn't kicked in somehow.

They both show up under my add ons¯\_(ツ)_/¯

[MF]

Nothing is there. But it seems improbable that I went through 200 minutes and whatever else was left over from my last add on. My last add on lasted over two years.

[hairbag1]

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@MF wrote:

In December, I purchased a 200 minute US talk and text add on because my existing US add on was running low. I can see that the purchase went through on my account. When I try to call the US, however, I have no minutes available.  Any suggestions?

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What do you see when you log into My Account / Data & Add-ons ? Any of your 200 minutes available ?