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data used while I was gone?

ohlala_PM
Good Citizen / Bon Citoyen

Hi everyone,

I was gone for a week last week. I was surprised to find that there was data used during the period when I was away. Do you know why?

 

10 REPLIES 10

ohlala_PM
Good Citizen / Bon Citoyen

Thank you for asking. I was out of the country. Went to Philly, USA!

ohlala_PM
Good Citizen / Bon Citoyen

Philadelphia!! for sure not within reach of Canada tower.

ute1978
Deputy Mayor / Adjoint au Maire

I see you were in the US. Did you cross the border via car and switched on the phone in hope that the US add on kicks in?

 

Probably the phone was still in range of a Canadian tower and used Canada data until you left that range.

 

The same applies when you returned.

 

In your usage history you can see the date when data was used.

ute1978
Deputy Mayor / Adjoint au Maire

@ohlala_PM wrote:

my question is --- I was away, I assumed my data usage could be "none", how come PM shown I used xxx MB


What do you mean by "away"? Out of country?

Please answer @ShawnC13 questions.

ohlala_PM
Good Citizen / Bon Citoyen

my question is --- I was away, I assumed my data usage could be "none", how come PM shown I used xxx MB

mimmo
Retired Oracle / Oracle Retraité

I have always used a data tracking app like datawitness pm or my data manager.  and both are typically bang on with usage compared to what PM shows.

ohlala_PM
Good Citizen / Bon Citoyen

Hi ShawnC13,

thank you for asking.

I purchased the add on roaming plan with PM for my US visit. I found the data usage questionable!

will13am
Oracle
Oracle

I lot of customers question the data usage meter.  Fact is the meter is legal tender.  The discrepancies compared to personal metering is explanable.  There are lot of times and situations where data is being consumed and we may not have accounted for it.

ShawnC13
Oracle
Oracle

@ohlala_PM, when you say gone did you have your phone with you?  Weere you out of the country or out of Province or was phone completely  turned off?

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

MoreYummy
Mayor / Maire

YOu are gone but your phone is still active, many app nowaday uses data on background even if your phone's screen isnt on.

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