@terry_kennedy wrote:I believe my number may have been ported as part of a scam. I have no network access and I had a ton of VISA purchases that I did not make.
What can I do to get my number back??
@terry_kennedy If you can access your selfserve go in and declare your phone/card lost stolen.
Submit a ticket to PM ASAP.
To submit a ticket to the Public Mobile please start a conversation with the Public's virtual assistant, SIMON by clicking this link.
- Enter Mod at the Ask me anything prompt and hit return
- Select Account-specific question
- Select No, I want a human
- Select the Click me! link
In your message describe your issue/problem. The message will be received by Public Mobile and they will respond to it. You will receive a response in your private message inbox.
Please note that account verification may be required when contacting the Public Mobile Moderator Team.
If you are still having problems contacting Public Mobile then click here.
The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post.
Call your bank, cc company and freeze your accounts. Change all your online passwords.
Hope this helps!
