Fantastic Service by ARTURO_H

[jayzee]

I had a fantastic experience with this individual from Public Mobile called ARTURO_H during the live chat on the Public Mobile website on 12-Sep-2020. I had a bundle of questions and this person was very patient while answering all of them. Definitely a very decent individual that reflected in the way he / she was answering (I didn't feel respectful to ask the gender). Believe this, he / she didn't lose his / her temperament for the whole 1 hour and 20 minutes we were talking.. I wish the Public Mobile management sees this. I wish he / she should be appreciated and rewarded for this.

[darlicious]

@jayzee 

Welcome to public mobile! I am unsure if you can do this for live chat but when you have a service request with the moderators once you are finished you can request a review llink. You can then comment on your customer service experience and be honest especially where there's need for improvement on pm s part to give the moderators access to the tools they need to serve us better. They are a great team and work exceptionally hard for us

[Rose25]

Great to hear positive responses! 

Kudos to the PM moderator team👍🙂

[CFPartDeux]

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@Korth wrote:

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@CFPartDeux wrote:
Arturo would be a guy.....

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We all know that. Arturo is a masculine name. Or a masculine pseudonym.

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Well, maybe you and I know that, but it sure didn't read as though the OP did..... 🤔

[JLakerson]

@jayzee That's great to hear. I also had an experience similar to this where I had a bunch of questions that I wanted answered before I signed up with Public Mobile. The person I talked to (I unfortunately do not recall their name) was also super patient and very professional. Live chat that is offered by other network providers should really take notes from Public Mobile. I honestly dislike the other experiences I've encountered with live chats where the person on the other end have been super short with their answers or been judgemental with the way they would respond to my questions. Definitely was refreshing to see that the live chat experience that I had as well as the live chat experience you had with Public Mobile were positive ones. Welcome to PM!

[RosieR]

@jayzee thank you for sharing your positive experience and giving credit where credit is due.  Welcome to Public Mobile and the Community!  Cheers!  

To our awesome @CS_Agent Well done!!!  

[Anonymous]

That's why I just say he. This modern they business is not needed in a pseudonymous place. If I'm aware that someone prefers that then I'll respect that. I also smiled a few days ago reading someone say she. Fair enough. But I guess I'm old school.

[Sophia]

Just adding that the Public Mobile moderators rock... they are the best 🙂

[Korth]

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@CFPartDeux wrote:
Arturo would be a guy.....

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We all know that. Arturo is a masculine name. Or a masculine pseudonym.

(But in today's society we're not allowed to say it. Not even ask about it without first gaining written consent.)

[CFPartDeux]

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@jayzee wrote:

Definitely a very decent individual that reflected in the way he / she was answering (I didn't feel respectful to ask the gender).

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Arturo would be a guy.....

[Staliger]

@jayzee swow, yes, that's really cool. Welcome to PM! Enjoy service and savings.

[Triguy]

That is great to hear you had a positive experience.  Send the moderators a message about your feedback.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[kb_mv]

@jayzee That's awesome! Welcome to PM!