My Account shows I'm paid up to date

[dennisyep]

I have auto-pay enabled and my account shows i'm paid in full but when i go to my credit card account online I don't see a debit from Public Mobile. I just need to know if the payment has in fact gone through and the delay is on my credit card side. 

Thank you.

[Simon_O]

Hey there!

I just sent you a private message 😉

Please do not include any private information in a public message!

Take care,

Simon

[pkabida]

Thanks for the response. 

My phone number is :xxxxxxxxxxxxxxxxx

my 4 digit ping is : xxxxxxxxxxxxxxxxxx

The four reffered numbers that I should have are : xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I have already contacted your service team before, they told me that it was a glitch and I would recieve the rewards upon my next payment cycle; but that cycle has already passed and I have not recieved any of the rewards that I was missing.

Thank you very much for all the help

-Peter

[CS_Agent]

Hey @dennisyep!

Thank you for reaching out to us! If you send us a private message with your phone number and your 4-digit PIN, we can double-check this for you!

We'll be waiting for your message 🙂 

Saray

[skmkenn]

It's possible that the charge is still pending or "authorized" on your credit card issuer's end. If you're unable to see it through online banking you can always give them a call and confirm if there's a pending charge from Public Mobile showing up on their end.

[dennisyep]

I checked and it shows payment as received but i don't see a charge to my credit card. 

[dennisyep]

August 16th

[Acekiller]

When's the renewal date?

[skmkenn]

Check your payment history on your self-serve account at https://selfserve.publicmobile.ca/Overview/payment/Payment-History/. Does it show a recent payment being made to your account?