My Account Profile is Not accepting new sim card

[Adi338]

Hello,

I was in Asia for a month and misplaced the sim card. Upon my return to Canada, i ordered a new SIM card. 

I followed all instructions on how to change the Sim card number to the new one. However, every time I type the new Sim card number and hit save changes, the Sim card number I entered changes to zeros automatically.  I have tried this on multiple occasions already and I keep getting the same result. 

I have tried this on different devices and different browsers, but always the same result. 

-Adi338

[Adi338]

Thank you. I’ve submitted a ticket

[hTideGnow]

Hi @Adi338 since it is a new sim card you ordered, it should work

Just open ticket with CS agent and see if they can manually put it in for you

at : https://publicmobile.ca/chatbot. 

First type Contact CS Agent,
then select the only choice there:  "Contact..",
from the list of ,  choose "Other"
finally click the the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

Please remove ALL numbers from your post (edit it). You are talking to PM customers not PM staff.

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[dabr]

@Adi338    First use the down arrow top right of your post and immediately edit/delete your SIM/tel # as you're posting on an open forum.

Have you missed a payment or perhaps autopay failed? 

Log into your self serve account using incognito/private mode to confirm if the account is active or suspended. If the latter, then click the Reactivate option and make a payment from a registered payment card or purchase a voucher from SDM, London Drugs, 7/11 or Shell and add funds by dialing 611 on your phone.

If you need assistance from CSA's submit a ticket via chatbot here:  https://www.publicmobile.ca/en/on/get-help

[Adi338]

Same outcome. Unfortunately 

[JK8]

@Adi338 

Try clearing your browser cache and history and open a new browser window in incognito.