My Account Login Issues

[Harrison102010]

I cannot log into my account.  My phone is now on sos mode and I’m unable to make calls and haven’t been able to for months.  

[Harrison102010]

I messaged them I just really hate to get a SIM card again sucks when you try to juggle 4 different accounts 

[softech]

HI @Harrison102010 

if it says cannot find your number, your account was closed

when was the last time you pay and last able to use the phone?

You can message support and see if they can do anything.  But at best, you have to buy a new sim card to start a new account and ask them to reassign you back the number

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Harrison102010]

It said it can’t find my phone number 

[softech]

@Harrison102010 

So, it found the account but just saying suspended?  If that is the case, you can then just make a manual payment.   If you know the 4 digits pin, you can call the number back and make a payment on the phone

But if you do not remember the 4 digits pin, since you have no access to My Account, it is best to message support for help to get back into My Account

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Harrison102010]

If it was deactivated how can it be reactivated 

[hTideGnow]

HI @Harrison102010 

did you try reboot your phone? you try using your phone in another places?

test your sim card in another phone

[softech]

@Harrison102010 

when was the last time you were able to use the phone? if you have not been able to use the phone and not pay for 90 days, your account would have been closed

call 1.855.4PUBLIC , enter 1 for English and your phone number, what the recording tells you?  If it cannot find your account, then your account was already closed