02-23-2020 06:42 PM - edited 01-05-2022 10:43 AM
Hello,
I have a $15 plan, with autopay (bonus: $2) plus the $5 for the Lunar Year.
So, I don't understand why, in my account page there is $9 instead of $8 (15-2-5).
Regards
03-05-2020 03:21 AM
Hello,
Actually, they applied all the bonuses: Lunar Year, Autopay etc. I see the real bill ($1 !) on my bank statement, exactly what the moderator explained me. That $1 didn't appear on my account page, at least at that moment.
03-03-2020 07:05 AM
@FDjossou So what was it. Could you please post the answer here? Thanks.
03-03-2020 06:58 AM
You're welcome !
03-02-2020 05:39 PM
It was, finally, more complicated: my account bord didn'show what I paid, nor what I earned. I was finally able to join a moderator (thanks to them: the answer was quick and clear) and I had all the explanations I need.
Thanks a lot to all of you.
02-23-2020 08:35 PM
All should be explained in the Self-Serve billing/payment history.
02-23-2020 08:20 PM
02-23-2020 07:00 PM
@FDjossou is this your first cycle? Then, could the $9 be 2 ×$2 autopay =$4+your $5 lunar credit =$9. Your credit card will be charged $15-9=$6+applicable tax.
@FDjossou wrote:Hello,
I have a $15 plan, with autopay (bonus: $2) plus the $5 for the Lunar Year.
So, I don't understand why, in my account page there is $9 instead of $8 (15-2-5).
Regards
02-23-2020 06:58 PM
I think what FDjossou is saying their bill is higher $1.
02-23-2020 06:55 PM
An extra dollar?
Perhaps you were credited a $1 Reward? Loyalty (1 year), Referral (one person), Community (Top 50%)?
02-23-2020 06:51 PM
I think that's a glitch. If it doesnt sort itself out by beginning of the month then contact the moderator.
02-23-2020 06:48 PM
Post a screenshot?
important: make sure all personal information is blocked as this is a public forum.