05-27-2022 10:30 AM
Hello
Current situation.
Mom has been with Public Mobile she got a new credit card with the same CC# but with a new expiry and her service has been disabled. She doesn't know her login to public mobile and cant access her email. Is there anyway that I can give the updated credit card expiry and have an admin change it so that access to her account can be restored?
To recover her email password I need to send an SMS text to her phone which has no service.. so we are stuck.
Thank you.
Solved! Go to Solution.
05-27-2022 10:41 AM
DON"T provide any personal info here - in public forum.
If she cannot log in into her account, contact agent (she has to contact agent!) and follow agent's instructions to properly identify herself.
To contact CSA-agent, there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
If ticketing does not work very first time, contact agent directly.
05-27-2022 10:36 AM
@FilipeS99 hello
if you can't get into your account you will need to open a ticket through Simon to speak to a customer service agent they will help you mention credit card update