Moderator help to reactivate my account

[Donny604]

Help, my payment card details changed and need help to reactivate my account. Pls call me at xxxxxxxxxxxxxxxxxxxxx. Thanks

edited by computergeek541: phone number removed

[geopublic]

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@Donny604 wrote:

Help, my payment card details changed and need help to reactivate my account. Pls call me at xxxxxxxxxxxxxxxxxxxxx. Thanks

edited by computergeek541: phone number removed

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@Donny604  Go to https://www.ding.com and purchase a voucher to get your account up and going again if you can't for any reason change your cc details via selfserve.

[darlicious]

@Donny604   If you cannot access your account online you can purchase a voucher from a retailer such as Shell stations, London drugs or shoppers drug mart and load it via 611. Then reboot your phone. Or load using an online service such as ding,com who are currently waiving their fees.

[gblackma · Accepted solution]

@Donny604  clear your browser history,  go to private/ incognito mode and  log into your self service account and change your credit card information. 

Once you have done this   You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and  amount due.
3. Select the reactivate account button.
4. Restart your phone.
or You can also use 611 to make your payment.:
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Let us know if it works. Thanks

[kselmak]

Hi @Donny604 

Contact mods directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

And please remove your phone number by clicking on 3 little dots in the top right corner of your post

[computergeek541]

You can go to selfserve.public.mobile.ca to change your payment details.  Please note that customer service is note provided over-the-phone.  Also, please do not post information such as your phone number here.