09-17-2018 08:24 PM - edited 01-05-2022 01:49 AM
I joined Public Mobile few days ago and I noticed my mObie data isn't working. I am not able to access the Internet using my data. Please can this be rectified?
09-17-2018 09:45 PM
Can you check your usage history in your self service account? Did your data ever work with activation?
Usually if you do not see your data option in your self service account, sometimes that means that you used up your data completely.
For example, if you did a data speed check on your new plan, you can use up all your data fairly quickly....
09-17-2018 09:41 PM
This is what it shows under my plan:
09-17-2018 09:38 PM
If you do not have a data plan, you can't access internet on Public mobile.... Which plan did you purchase?
09-17-2018 09:31 PM
No there is no data plan added
09-17-2018 09:15 PM
@tejiri wrote:I have tried all that you said I should and restarted the system but it''s still not working.
Best to keep all your posts in the same thread.
What is make/model of your phone?
Login to your account. Do you see a data plan listed under Data & Add-ons?
09-17-2018 09:13 PM
Which model phone do you have?
If it is LG phone, you may need to do factory re-set on the phone. Or some people will try network reset for other phone models....
09-17-2018 09:11 PM
I have tried all that you said I should and restarted the system but it''s still not working.
09-17-2018 08:26 PM
@tejiri, please check the APN settings on your phone and make corrections as required. This link provides a reference on the how to steps.
09-17-2018 08:26 PM - edited 09-17-2018 08:27 PM
@tejiri wrote:I joined Public Mobile few days ago and I noticed my mObie data isn't working. I am not able to access the Internet using my data. Please can this be rectified?
Update your phone APN setting according to this link
https://apn-canada.gishan.net/en/apn/public-mobile
You may need to re-start your phone after APN update.