Mobile data not working normally for some apps and websites. using a VPN fixes it

[Sout]

Hi. For the last 3 days my mobile internet has been working in a really strange way. Messaging apps like Telegram and Whatsapp takes a long time to receive or send messages(especially media like photos and audios). Also some websites can't load at all, but others work normally. I have been trying to narrow down the problem until I realized that turning my VPN on would totally fix the problem! I tried to reset network setting, reboot phone, turn air plane mode on and off, and checked the APN settings and nothing worked. WIFI works normally though. My wife is having the same problem on her Google Pixel 7 and I have a Samsung S22. Is there a problem with Public Mobile's network or is it something on our end?

Thank you.

[Shubh2023]

I feel that too. Even after a few days, it's kinda like that, I hope there isn't any issue with the porting in from other carriers to Public. 

The data is kinda slow, and even streaming music is facing lags, in certain places in Vancouver. Calling seems to be okay 👍🏻

[Steve5439]

You are not dreaming, this has been happening all over the lower mainland the last few days. I have verified it with multiple accounts. There is something wrong with the throttling/data routing system at Public Mobile/Telus.

[Shubh2023]

Oh I see. I see that the speed is good then. I was in my room, when I did the speed test in the morning. 
If I go outside, it might have been more. I am towards East Van and it seems okay. 
Lemme go out & check. 
Just checked, its around 90-110 Mbps outside my place! 

[Ohtani17]

I got a reply for my support ticket and they said that all looked well on their side, but they refreshed my account and for me to wait 10 mins before restarting my phone and then monitor the data issue for the next 24 hours.

[hTideGnow]

hi @Ohtani17 the issue for Vancouver should have been resolved last night around 7pm

but try to change the network mode to 3G only or WCDMA only and it should help

and test on another device

[Ohtani17]

Yeah, I'm in Vancouver.

[Shubh2023]

I see. Where are you located? Lower Mainland or somewhere else?
Mine is also the $34 - 50 gigs, but I preferably use it as LTE+
I guess its depending on location to location

[Ohtani17]

Yeah, I hope it's something they can fix soon.  At least your speeds are a lot better than mine! I only get around 10 Mbps, lol and a lot of times things won't load because the connection keeps dropping or it plain isn't working.

[Shubh2023]

Maybe, we will wait & see! Its okay

[hTideGnow]

Hi @Shubh2023  if VPN works, then might mean it is a DNS server issue. Possibly 

[Shubh2023]

Maybe you are right, @Ohtani17 
I guess its something which is impacting a lot of people! Is it just happening in BC or somewhere else too? I just did a speedtest, with LTE+ & the speed is around 60-80 Mbps

[Shubh2023]

Well, I see. Yeah, its kinda slow. I have not used the mobile data since today morning, so I have no clue.
Lets see how it goes for today. Maybe there is something going on, thats why its happening for a couple of days! 

[Ohtani17]

Thanks, I will do that.  I came to the forums to see if anyone else was having data issues and I did find more than one post complaining about it around the exact same time it started happening for me too.

[hTideGnow]

hi @Ohtani17 usually testing in another phone is a good enough test and don't need to Reset Network 

I think you should ask support agent to. refresh the account on the system 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437   

[Ohtani17]

I'm on the 5G 50 gigs plan. It's a Pixel 6 and I tried the sim in another phone with the same results.  I didn't try to reset all networks cause I didn't want to lose all my wifi networks and bluetooth connections. 

[hTideGnow]

hi @Ohtani17 what plan do you have? a 5G plan?

and what phone is that?

did you try Reset all networks or try the sim on another device?

[Ohtani17]

I've also been having the same data problem since around the same time and it's still broken for me.  I'm on the 5G 50 gigs plan. Data goes real slow or drops connection.  When I run a speedtest sometimes the connection doesn't last long enough for it to finish.

[Shubh2023]

Well, it was not working so well since the morning of Oct 11th in Vancouver. I was outside till 6pm in the evening, and the internet was coming and going. Texting was working fine, just the apps using data was facing hinderance. 
I hope they (PM) look into it soon!

[Sout]

I did not have to try the 3g because it came back to work now. But if it happens again  I will do that. Thank you!

[hTideGnow]

HI @Sout 

did 3G or WCDMA only help?  and some people said 4G and 5G start working again.  Please reboot phone and try again

for Telus status update, best to check here:
https://telus.com/en/bc/outages

it usually has accurate update with BC and AB, not very well with Ontario or the Eastern provinces

But come here , the PM Community, you will see announcement by PM as well as issues reported by the fellows customers

[Sout]

It was working good this morning but in the afternoon it started to show problems again. I just don't understand why using a VPN fixed it for me. I will try setting to 3G to see if it helps. Thanks!

[Sout]

Yes I'm in Vancouver. Is there a place in the website or app that i can check the status the service? Or maybe a blog from public mobile that they post about stuff like maintenance or service updates?

[hTideGnow]

HI @JazzyB 

changing to 3G only (or WCDMA Only) should help a bit, data should work just at a slower speed.  The speed would be around 15Mbps, better than nothing

but many confirmed that 4G or 5G has came back.  Please try to reboot your phone and Reset All networks

[JazzyB]

I am having the same issue.  Changing to 3G wasn’t very helpful.  When will this be fixed? It’s been going on for 2-3 days now.

[hTideGnow]

HI @Sout 

are you in Vancouver, BC?  there is current some data issue there.

A quick workaround is to set the network mode to 3G only or WCDMA only.