Mobile data is not working

[Svetilnichik]

I bought extra data using points. The phone shows 5G, the data is there in my profile, but it's not working. Any suggestions? 

[CS_Agent]

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.
 

[Svetilnichik]

Restarting doesn't help. I've tried it several times since yesterday. 
Thanks guys, I'm opening a ticket then 

[Handy1]

@Svetilnichik  Also check that there is no outage in your area 

Outage map in your area:

https://istheservicedowncanada.com/

[eddieO]

@Svetilnichik try restarting your phone as a first quick fix. If no luck, confirm in your phone's settings that Data is turned on and that you do not have any data limits set that are preventing you from accessing more data

[softech]

@Svetilnichik 

reboot your phone first

and make sure you don't have data limiter setup on your phone. Check and disable it

if that does not help, check  with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there