Missing sim card order from march

[Roughy]

Hello. I ordered a SIM card on March 14th and haven't received the card yet. Order #332247. Hope you can send one out soon! Thank you.

[HALIMACS · Accepted solution]

If I were you, @Roughy , I would purchase one from a local corporate Telus, Koodo or Mobile Klinic location and request Public Mobile refund you get the cost of that order.

That is way too long to wait for a SIM card order from Public Mobile.

They will most certainly refund you the purchase price given the exorbitant wait time.

[hTideGnow]

Hi @Roughy 

That was a 2 months order!!

please submit a ticket with CS agent and ask them to send you another one. I had that sim order problem before, CS agent  resent me a new one and I got it  within a week

submit ticket at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Roughy 

Sim card delivery from PM online could be as many as 3 weeks

However, order from March 14th is still not received would mean the delivery was lost.  Please  can open ticket with PM support , they might order to re-send you a new one or ask you to buy it from local stores and reimburse you the cost

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there