Missing promo code

[Nikol]

Hi, I have activated my card last night but forgot to use promo code 12MONTH2GB. Is there any way i can still add it? 

Thanks,

Nikol

[esjliv]

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@Community_QA wrote:

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@Community_QA wrote:

@Nikol   Try open ticket with PM, they will add it back.  But open quick.  You can use the chatbot to open ticket

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Was that just me? where is the chatbot bubble?  i closed all windows and reopen , tried Chrome and FF, still cannot find it.

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@Community_QA  Chat Bubble has been missing for nearly a week now, gone on vacation or something.

I have removed the blurp from my posts, and just include the link: Get Help With SIMon the Public Mobile chatbot

Direction to where hairbag1 seems logical though - the Get Help area. 🙂

But, aren't we help...I guess, just not that kind of help that is needed in this case.

[hairbag1]

@Community_QA...

Seems to be missing. doesn't it. Go to the top of this page and click Get Help / Chat with Simon instead.

[Community_QA]

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@Community_QA wrote:

@Nikol   Try open ticket with PM, they will add it back.  But open quick.  You can use the chatbot to open ticket

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Was that just me? where is the chatbot bubble?  i closed all windows and reopen , tried Chrome and FF, still cannot find it.

[Community_QA]

@Nikol   Try open ticket with PM, they will add it back.  But open quick.  You can use the chatbot to open ticket

[esjliv · Accepted solution]

@Nikol  - ask CSA to add it for you, as long as you meet the terms and conditions of the promo.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster  use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

edit, typos...tisk tisk