821 while activating my sim

[luchux]

Hi, I bought a simcard at Superstore in North Van. I went throught the process to activate online with paying iwth a voucher, recovering my old phone number from Virgin, and it failed the two times that i tried with error code: 821. 

What can i do? 

[JL9]

Is your virgin account still active and in good standing? If it has been closed or suspended for non payment you wouldn't be able to port the number over unfortunately. You would have to get that back up and running, if it has been awhile the number may already be gone 

[computergeek541]

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@BKNS27 wrote:

@luchux

Why didn’t you have The Mobile Shop activate the PM SIM for you and get the SIM for free and hassle free?

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I do not suggest this.  This will result in the customers getting charged for two Public mobile plans. The customer needs to fix the existing activation.

[BKNS27]

@luchux

Why didn’t you have The Mobile Shop activate the PM SIM for you and get the SIM for free and hassle free?

[esjliv]

lol, @will13am @softech  - you both are opposites.

[will13am]

@luchux , wait an hour for the session to time out, clear browser cache and give it a second try.

[softech · Accepted solution]

@luchux  First, DO NOT TRY ACTIVATE AGAIN.  Error 821 usually is an issue that related with missing or incorrect porting information provided.  Very likely PM has already charged , in your case the vouchers would have been used, and  the account would have activated on the backend

To have this issue sorted out , please open a ticket with PM Support , message them directly:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there