Missing minutes

[Ronny86]

my usage says 17 minutes used but my account status stated all minutes used, what’s happening 

[Community_QA]

Will PM ever going to fix this? Incognito mode, refresh button all good ways to solve, but why not to fix the problem?

[Nezgar]

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@Ronny86 wrote:

my usage says 17 minutes used but my account status stated all minutes used, what’s happening 

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Log back into the "My Account" portal, click the little cicrular arrow icon in the bottom right corner of the "Plan Usage" section, and see if it refreshes to show a more up-to-date value:

[dust2dust]

Click on the little spinner refresh icons lower down or use private mode to see if information updates.

[Dunkman]

@Ronny86 

Your usage on your phone may not match the 30 days Public mobile billing cycle.  

The website has been finicky recently.  Maybe try to login with a different web browser, clear cache or incognito mode.