Sorry, was afk.
If people can't log into their account, they can't use the chatbot. That link offered states that if the chatbot can't resolve the issue, you can submit a ticket "here". But the "here" just goes back to the chatbot all over again. Even if you type submit a ticket, it asks you to log in, and if you can't log in, it just goes round in circles. And because the OP's account and email aren't connected, she can't use the chatbot. This has been an issue since the chatbot came years ago and I'm still shocked that PM still hasn't fixed that issue with the link, let alone fixed the chatbot where you can actually create a ticket without logging in. Oh well, life goes on.
