Missing SIM card shipment

[Orrey]

Hello, I haven’t received my order 302765 which was ordered months ago. Who can I contact? 

Thank you 

[Meow]

He said 'months ago'. Kind of longer than '3 weeks' 😋

[hTideGnow]

Hi @Orrey how long it has been? it cam be 3 weeks for PM to ship.

Need one quick? try Telus or Koodo stores in your area

[RossN · Accepted solution]

@Orrey 

hi for an update you will have  to contact a customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[Meow]

Bring that to agent's attention ans see what they can do for you.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.