Missed my autopay due to credit card changing.

[macjammin]

Hi 

I missed my autopay yesterday and I think I paid this morning but it doesnt appear to have gone through. Can I get some help.

Thanks much

Ben

[Lieux]

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@macjammin wrote:

Hi 

I missed my autopay yesterday and I think I paid this morning but it doesnt appear to have gone through. Can I get some help.

Thanks much

Ben

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You can try this..Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.

[hairbag1]

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@macjammin wrote:

Hi 

I missed my autopay yesterday and I think I paid this morning but it doesnt appear to have gone through. Can I get some help.

Thanks much

Ben

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Log in to My Account to see if your account is Active or Suspended. Let us know how you make out.

[SIM-phony]

Was your card charged? If so perhaps contact the moderators.

Here's a link to send them a PM:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And a link to the knowledge article on contacting them:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...