Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

[local902]

I am a new customer, my phone still says no service. I can't even access my account because it want's to verify me with the number that don't work. I paid 48$ plus 5$ for e-sim. I can already see myself switching after today

[BB01]

No data for the second day here....Please give an update today or you will be losing a customer

[Bradwin]

All 4 phone plans in my family having same issue...so frustrating no communication regarding issue in the first place or timeline on resolution.

[Hoodster]

Like everyone else in 2026, I rely heavily on my data to move to and fro, I paid for reliable data. The fact there was no announcements, I had to find out through AI what is going on, and that I've had no data for more than 12 hours, means that I will be moving carriers if this is not resolved in the next hour or two

[Djmorg]

Please provide an update with estimated time for resolution of the issue. My service has been completely interrupted for over 24 hours (temporary fix suggestions do not work) and if you're team is working to resolve it as soon as possible, where is the update since 15 hours ago? This is all evidence that will be presented to the CRTC for breach of service agreements. Thanks!

[overdriver]

This problem also occurs on the Can/US/Mex plans. 

[xuejian]

do your job ASAP, I lost connection for 2 days, and you still can't fixed it, are you guys serious O you are intentionally doing this to force us switch to koodo? if this is true, you guys are really disgusting.

[Bitterman]

Horrible for a service to go down like this.. should be some sort of refund for the down time especially when all other carriers seam up. 

[vninja]

Don't think the USA/Mexico plans are the problem. My wife's phone went down same time as mine and she is on 4g Canada only.

[Smartiesbrain]

It was 1pm sharp on Tuesday (May 25th) when this started. 

[Smartiesbrain]

Bars are low for me. 

[Officejet0071]

Any update on the situation ?  and are mostly can/usa/ Mexico plans affected? 

[Private3]

Day 2 no data for me and none of the "fixes" you suggested made any difference.

This is my work phone. I just submitted the paperwork to replace this phone with one from a different carrier and will ensure my entire team does the same. Can't have them using unreliable service providers.

[Happy-12345]

Please inform why no data supporting for a few days as My plan is $25+tax 10GB at 4G, thanks

[Alexk6681]

My plan was due to renew on the 30th. I'm keeping my number and going literally to anyone else.

[Alexk6681]

I am a landscaper and I need this service to constantly connect to clients. I'm going. To be switching my service.

[Phones]

I am a full time delivery driver using Uber Eats and DoorDash. Your network outage starting May 25th has directly impacted my income over the past 3 days.

During active deliveries my data was dropping completely, forcing me to power off and restart my phone multiple times mid-delivery. Because of your network dropping during an active delivery I received a bad rating which directly affects my ability to earn income on these platforms.

This is not just an inconvenience ,this is lost income and damaged reputation on platforms I depend on to pay my rent and bills.

I am requesting:

An explanation of what caused this and when it will be fully resolved

I pay $45/month for reliable data service. That is not what I received this week.

[IamNFLD]

I’ve encountered this until now i dont have internet of wifi

[Loreck]

This has been ongoing for 3 days now with my account, my husbands and my daughters HOWEVER my son’s is fine. The ones with issues all have USA/can/mexico plans, the one who doesn’t had the basic plan…wonder if this could be part of the problem?? Toggling airplane works for a bit, but the moment I’m on wifi and then leave wifi, it goes out again…frustrating to say the least. 

[Karen0824]

This didn't work. I still do not have internet plus I haven't been getting messages on time. 

[Frani1]

I don't have any service, not even sms or calls. Data has not been working since yesterday. There should be days credited to my current billing cycle for this complete service interruption. Please reply to me asap

[hairbag1]

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@JustinBC2 wrote:

My Data has been not working for 3 days now.  Calls and texts working.  Please fix asap.

Justin

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Where are you Justin ? I'm in southern interior of BC and talk/text/data are all working as expected. 

[JustinBC2]

My Data has been not working for 3 days now.  Calls and texts working.  Please fix asap.

Justin

[Kels7]

I was contacted that I went over in my data usage. However I looked back in the history and it is not over. How do I get this fixed?

[alemarcohen]

toggling airplane mode or resetting network only work for a couple of minutes. Then, data goes down again. Waiting for PM to issue a permanent fix. First time in many years that I have a problem with PM. I hope this is not a strategy to make users switch to the more pricy Kodoo plans. I want to stay Public.. hope you can fix this issue soon.... and kindly offer some rebates before this escalates to regulators. 🙂

[MadSpoon]

Same here and my calls sometimes worked sometimes didn't 

[LisaCaballero]

I've definitely noticed it the last couple days. It's been out for significant portions of the day. Hoping for a speedy resolution.

[Joev1973]

The suggested fix worked. 
airplane cycled, then power cycled 

[Nata17]

The data has been down for three days for me. Unacceptable!

[Wallace_Grommit]

At the very least they should offer a bill credit.