Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

[galenthurber]

All telus 4g transceivers have been out all week in my area. No mms. No way to report

[Kroberto]

Me and my 4 family members all have PM accounts that have been affected by this data outage since about May 25th.  I checked here eventually and found out there is an issue, with no fix timeline.  I'm pretty floored that a cell phone company that routinely sends out text messages with upgrade offers and promotions hasn't said "boo" about this outage.  I recommend Public Mobile send an official communication out advising users of the issue, the affected area and estimated fix time.

[Menerva]

I've had public mobile for a few years now and I really love the prices and coverage compared to other service providers. I alos had no problems with their billing. But the past few days, the data is really bad. I had to restart my phone many times, got stuck in traffic because I cant use live maps, etc. Please fix as soon as possible.

[ElleDee]

If you want to file a complaint with the CRTC for PM failing to provide service and notification of an outage here is the link to do so: https://crtc.gc.ca/eng/contact/question.htm Putting up a post on Day 2 on a membership-locked forum that requires 2-factor authentication that some people cannot get right now doesn’t count and having us have to notify you to do something instead of monitoring and fixing this problem yourselves. At minimum, this should have been an outgoing push to all PM users via text and email of the issue, steps to resolve, and updates. People shouldn’t just be finding out their phones aren’t broken or panicking that their accounts have been cancelled or billed incorrectly by stumbling across posts across the internet. 

[littcass]

Me and my work partner has been having this problem all week 

please resolve 

thanks

[shiggles08]

Yes! This has been happening to me too!

[Relyapka]

Seriously an update is required! This is going into the third day of issues here in Stratford.

[Aktech]

Hi Public mobile tech team.

The issue with data connection is still happening. It's good after restarting the phone but fails to connect to the next tower until phone is restarted. 

[Neenawneenaw]

I find the outages since constantly being suggested to switch to kooodo very suspicious. The troubleshooting works but then my service (texting included) disappears. I hope we get a prorated refund for the disruption 

[Sheema12]

It's more than 2 weeks I don't data phone. I am so tired of this issue. I am going to change my provider soon 

[sadiedaisy]

This is my hunch too, they send us texts constantly trying to get us to switch to Koodo. If this is not resolved and I have to switch then it will be to a completely different carrier not affiliated with Koodo/Telus. 

[sadiedaisy]

That's true, I was confused thinking I'd already used all my data yesterday, and finally this morning started looking into it myself, why was there no text or email sent to us??

[Aktech]

Restarting the phone I'd the only thing that has worked for our 2 phones.

[local902]

Anyone else’s phones saying sos or no service? I see tons of people having data issues, but I can’t even get a text or phone call in or out 

[local902]

I wouldn’t say as my device has no connection to any towers, I had to run a duel sim from another network. I’ll be canceling my service with public after today 

[sadiedaisy]

Will we get any compensation for this, I pay my monthly bill and require data for my trip to work, at this point it's been 48 hours of data disruption. The service has gone downhill a lot since Koodo/Telus took over public mobile...

[Cardio7777]

Still no data....should we be switching to another provider?  

[DeFragMenT]

Looks like the issue with Telus tower in the specific region(s) because data worked in the airport area. Tested with my phone engineering menu and got:
LTE-only shows no signal and WCDMA-only shows signal but no data. Data works everywhere else. Tested in multiple phones. This appears to be an LTE sector outage or band failure on the Telus tower serving my location.

[MIB3]

2 phones still not getting consistent data.  Pls provide any update today

[local902]

I am a new customer, my phone still says no service. I can't even access my account because it want's to verify me with the number that don't work. I paid 48$ plus 5$ for e-sim. I can already see myself switching after today

[BB01]

No data for the second day here....Please give an update today or you will be losing a customer

[Bradwin]

All 4 phone plans in my family having same issue...so frustrating no communication regarding issue in the first place or timeline on resolution.

[Hoodster]

Like everyone else in 2026, I rely heavily on my data to move to and fro, I paid for reliable data. The fact there was no announcements, I had to find out through AI what is going on, and that I've had no data for more than 12 hours, means that I will be moving carriers if this is not resolved in the next hour or two

[Djmorg]

Please provide an update with estimated time for resolution of the issue. My service has been completely interrupted for over 24 hours (temporary fix suggestions do not work) and if you're team is working to resolve it as soon as possible, where is the update since 15 hours ago? This is all evidence that will be presented to the CRTC for breach of service agreements. Thanks!

[overdriver]

This problem also occurs on the Can/US/Mex plans. 

[xuejian]

do your job ASAP, I lost connection for 2 days, and you still can't fixed it, are you guys serious O you are intentionally doing this to force us switch to koodo? if this is true, you guys are really disgusting.

[Bitterman]

Horrible for a service to go down like this.. should be some sort of refund for the down time especially when all other carriers seam up. 

[vninja]

Don't think the USA/Mexico plans are the problem. My wife's phone went down same time as mine and she is on 4g Canada only.

[Smartiesbrain]

It was 1pm sharp on Tuesday (May 25th) when this started. 

[Smartiesbrain]

Bars are low for me.