[Resolved] Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

Update 2 (2:09pm ET, May 28): Thank you for your patience as our teams have worked to restore services to their normal state. At this time, your service should once again be functioning normally. Please follow the steps listed above (airplane mode on/off, restart your device), to restore your service.

Update 3 (4:35pm ET, May 28): Our technical teams have completed additional updates to resolve any residual issues that some customers were experiencing. Any remaining customers that were experiencing issues should once again follow the airplane mode steps listed above to restore services to their normal state. For anyone that is still experiencing issues with their services, please open a support ticket for further assistance. 

[Sheema12]

It's more than 2 weeks I don't data phone. I am so tired of this issue. I am going to change my provider soon 

[sadiedaisy]

This is my hunch too, they send us texts constantly trying to get us to switch to Koodo. If this is not resolved and I have to switch then it will be to a completely different carrier not affiliated with Koodo/Telus. 

[sadiedaisy]

That's true, I was confused thinking I'd already used all my data yesterday, and finally this morning started looking into it myself, why was there no text or email sent to us??

[Aktech]

Restarting the phone I'd the only thing that has worked for our 2 phones.

[local902]

Anyone else’s phones saying sos or no service? I see tons of people having data issues, but I can’t even get a text or phone call in or out 

[local902]

I wouldn’t say as my device has no connection to any towers, I had to run a duel sim from another network. I’ll be canceling my service with public after today 

[sadiedaisy]

Will we get any compensation for this, I pay my monthly bill and require data for my trip to work, at this point it's been 48 hours of data disruption. The service has gone downhill a lot since Koodo/Telus took over public mobile...

[Cardio7777]

Still no data....should we be switching to another provider?  

[DeFragMenT]

Looks like the issue with Telus tower in the specific region(s) because data worked in the airport area. Tested with my phone engineering menu and got:
LTE-only shows no signal and WCDMA-only shows signal but no data. Data works everywhere else. Tested in multiple phones. This appears to be an LTE sector outage or band failure on the Telus tower serving my location.

[MIB3]

2 phones still not getting consistent data.  Pls provide any update today

[local902]

I am a new customer, my phone still says no service. I can't even access my account because it want's to verify me with the number that don't work. I paid 48$ plus 5$ for e-sim. I can already see myself switching after today

[BB01]

No data for the second day here....Please give an update today or you will be losing a customer

[Bradwin]

All 4 phone plans in my family having same issue...so frustrating no communication regarding issue in the first place or timeline on resolution.

[Hoodster]

Like everyone else in 2026, I rely heavily on my data to move to and fro, I paid for reliable data. The fact there was no announcements, I had to find out through AI what is going on, and that I've had no data for more than 12 hours, means that I will be moving carriers if this is not resolved in the next hour or two

[Djmorg]

Please provide an update with estimated time for resolution of the issue. My service has been completely interrupted for over 24 hours (temporary fix suggestions do not work) and if you're team is working to resolve it as soon as possible, where is the update since 15 hours ago? This is all evidence that will be presented to the CRTC for breach of service agreements. Thanks!

[overdriver]

This problem also occurs on the Can/US/Mex plans. 

[xuejian]

do your job ASAP, I lost connection for 2 days, and you still can't fixed it, are you guys serious O you are intentionally doing this to force us switch to koodo? if this is true, you guys are really disgusting.

[Bitterman]

Horrible for a service to go down like this.. should be some sort of refund for the down time especially when all other carriers seam up. 

[vninja]

Don't think the USA/Mexico plans are the problem. My wife's phone went down same time as mine and she is on 4g Canada only.

[Smartiesbrain]

It was 1pm sharp on Tuesday (May 25th) when this started. 

[Smartiesbrain]

Bars are low for me. 

[Officejet0071]

Any update on the situation ?  and are mostly can/usa/ Mexico plans affected? 

[Private3]

Day 2 no data for me and none of the "fixes" you suggested made any difference.

This is my work phone. I just submitted the paperwork to replace this phone with one from a different carrier and will ensure my entire team does the same. Can't have them using unreliable service providers.

[Happy-12345]

Please inform why no data supporting for a few days as My plan is $25+tax 10GB at 4G, thanks

[Alexk6681]

My plan was due to renew on the 30th. I'm keeping my number and going literally to anyone else.

[Alexk6681]

I am a landscaper and I need this service to constantly connect to clients. I'm going. To be switching my service.

[Phones]

I am a full time delivery driver using Uber Eats and DoorDash. Your network outage starting May 25th has directly impacted my income over the past 3 days.

During active deliveries my data was dropping completely, forcing me to power off and restart my phone multiple times mid-delivery. Because of your network dropping during an active delivery I received a bad rating which directly affects my ability to earn income on these platforms.

This is not just an inconvenience ,this is lost income and damaged reputation on platforms I depend on to pay my rent and bills.

I am requesting:

An explanation of what caused this and when it will be fully resolved

I pay $45/month for reliable data service. That is not what I received this week.

[IamNFLD]

I’ve encountered this until now i dont have internet of wifi

[Loreck]

This has been ongoing for 3 days now with my account, my husbands and my daughters HOWEVER my son’s is fine. The ones with issues all have USA/can/mexico plans, the one who doesn’t had the basic plan…wonder if this could be part of the problem?? Toggling airplane works for a bit, but the moment I’m on wifi and then leave wifi, it goes out again…frustrating to say the least. 

[Karen0824]

This didn't work. I still do not have internet plus I haven't been getting messages on time.