Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

[Loreck]

This has been ongoing for 3 days now with my account, my husbands and my daughters HOWEVER my son’s is fine. The ones with issues all have USA/can/mexico plans, the one who doesn’t had the basic plan…wonder if this could be part of the problem?? Toggling airplane works for a bit, but the moment I’m on wifi and then leave wifi, it goes out again…frustrating to say the least. 

[Karen0824]

This didn't work. I still do not have internet plus I haven't been getting messages on time. 

[Frani1]

I don't have any service, not even sms or calls. Data has not been working since yesterday. There should be days credited to my current billing cycle for this complete service interruption. Please reply to me asap

[hairbag1]

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@JustinBC2 wrote:

My Data has been not working for 3 days now.  Calls and texts working.  Please fix asap.

Justin

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Where are you Justin ? I'm in southern interior of BC and talk/text/data are all working as expected. 

[JustinBC2]

My Data has been not working for 3 days now.  Calls and texts working.  Please fix asap.

Justin

[Kels7]

I was contacted that I went over in my data usage. However I looked back in the history and it is not over. How do I get this fixed?

[alemarcohen]

toggling airplane mode or resetting network only work for a couple of minutes. Then, data goes down again. Waiting for PM to issue a permanent fix. First time in many years that I have a problem with PM. I hope this is not a strategy to make users switch to the more pricy Kodoo plans. I want to stay Public.. hope you can fix this issue soon.... and kindly offer some rebates before this escalates to regulators. 🙂

[MadSpoon]

Same here and my calls sometimes worked sometimes didn't 

[LisaCaballero]

I've definitely noticed it the last couple days. It's been out for significant portions of the day. Hoping for a speedy resolution.

[Joev1973]

The suggested fix worked. 
airplane cycled, then power cycled 

[Nata17]

The data has been down for three days for me. Unacceptable!

[Wallace_Grommit]

At the very least they should offer a bill credit. 

[Ali28]

Mine has been out for a few days. 

[BPretty86]

Everyone i know, that is currently with Public Mobile, is having similar issues. At least we know it is the provider and now our phones now. 

[Dc22]

All customers affected by this service outage should receive, at the very least, a discount code for the next billing cycle. It is unacceptable to ask customers to pay full price for a service that was not met.

[BPretty86]

Been with Public Mobile since 2019. This is a first for me

[BPretty86]

Same!!! No calls coming in or going out but phone says full bars and 5G. 

[Sterben1907]

This is unacceptable got charged for the full month recently, when are we getting refunds for this subpar service?,

[Wallace_Grommit]

I’m sure it goes without saying how frustrating this is. Interrupting our entire business operations. Brutal

[NORMANA]

I hope this gets resolved soon.  I may be forced to find a new provider before the end of the month if this is not resolved.  

[awdwon]

Oh the irony. You ask me to verify my account by sending me a text message but I have no service 🤦🏻.

[awdwon]

This is brutal, I’ve been losing service consistently for the past 3 days, if I restart my phone it comes back but I’m not restarting my phone every 5 minutes. Will be shopping for another provider if this isn’t resolved by the end of the week.

[Brandondes]

I have had no ability to call or receive texts or access anything for 2 days. I work as a paramedic and rely on the use of my phone for medical consultations and medical references this is unacceptable.  

[dumersmom]

This has been an issue for several days. I guess it’s time for us to start shopping for a new / different provider!!!!!!!!!

[Kami06]

This situation is very frustrating. Being unable to communicate on the road, which is the reason these plans exist, is a hindrance to your day and makes you very much doubt the worth the company finds in you having chose them. And a long periods with no communication!

[burnin]

I've been with Public Mobile for a few years without issues. My data started acting up on Monday. I was able to remove my SIM card and reinstall which fixed the issue for a bit. I decided my SIM card may be worn and went out to buy a new one. Needless to say the problem reappeared the following day. Since then I have been trying everything suggested in the community from setting up a new APN to resetting Mobile/Wifi/Bluetooth. I was starting to think there was a hardware issue with my phone before checking the community again and finding this thread. This has been very frustrating and has disrupted my workflow big time this week. Hopefully this can get resolved soon and Public Mobile will help their customer financially in some way. Turning on airplane mode does not fix the issue and restarting the phone only fixes it 25% of the time

[MaggieN]

So I thought everything was back to normal, full bars= full service....nope.

Full bars with no service now! WTH

Even if I turn off my mobile network, it still shows full bars and zero mobile network and the only way I can get it off the screen is to restart my phone then it shows a true connection then back to full bars with nothing.

Fix this!

[DavidAnthony]

Dealing with the same problem, very frustrating. My wife and I have been using them for almost a year and this is the first time this has happened. We rely on data for our businesses. Hopefully they get this fixed soon! 

[Hader]

This is very frustrating when it happends in middle of an important video call. It made look like an idiot the other day and by the time the data was restored the meeting had endded. My manager was not very happy and mentioned that I should get a more reliable provider.

[MommaDorms27]

I did the above and still having issues