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Sim Card Trouble

ChadP
Great Neighbour / Super Voisin

My phone loses its mobile data due to the Sim card not recognizing my phone number? can you help work this?

4 REPLIES 4

yeej
Great Citizen / Super Citoyen

@ChadP , I had the same issue.  I turned Airplane mode to ON, waited 30 seconds, then turned Airplane mode to OFF.  My network was able to re-establish connection after that.  Good luck.

yeej
Great Citizen / Super Citoyen

Same here.  No internet but still able to receive/send calls.

ChadP
Great Neighbour / Super Voisin

try the above suggested items with no resolution, I have to go to Sim and reset it each time on my phones settings to get it working

hTideGnow
Mayor / Maire

hi @ChadP might not be your sim

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

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