Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

[MEC8]

I started having issues at 3pm my location is Ottawa, I try all those troubleshooting options and none of them work

[DeeOle75]

• Monday May-25-2026
• Strathroy-Caradoc (outside London, On)
• Mon-Tues Intermittent  Wed - Persistent
• 3 phones with public mobile all the same
• Have tried airplane mode phones seem to be working but slow

[jdickie]

Time that the issue began: noticed yesterday
Your location: Truro, NS
Is the issue intermittent or persistent: persistent 

[katelynjane5]

Persistent issue began May 25th in southern ontario. I’ll restart my phone to get data, then after about ten minutes I have no data again and have to restart my phone again. Your customers should be getting some compensation considering how much we pay for poor service. 

[Dburt]

1 week ago, NL CA, data not working and is persistent. Worked after doing airplane mode and reset for short time.

[DougDanger]

I've been without data for two or three days now. I'm in Pointe-Claire. 

[Petunia2]

May 27 early morning

Barry's Bay Ontario

Persistent issue

[Iborisenoka]

Issue began May 26, is persistent, in Vaughan, Ontario.

[Cici12]

Has been a persistent ongoing issue since May 26th morning. Southern ontario 

[ADFSGVAZ]

• Time that the issue began: Since Monday!
• Your location: Toronto
• Is the issue intermittent or persistent: Persistent!

[Simon23]

• Time that the issue began: May 26
• Your location: Ontario, York Region
• Is the issue intermittent or persistent: Persistent

[Ginamarie]

Hasn't been working at all today. Tried boggling airplane mode and turned device off. Neither worked.

The issue has been persistent all day today.

I live in New Glasgow NS 

[Dan2222]

Data not working may 25th around 7pm and is persistent

[ladyslipper]

Started May 27th - morning

Turning airplane mode on allowed me to reconnect but only at LTE+

[BeckiR]

Exactly same issues since Monday!

[sdeware]

I am in Norfolk county ON, I have been having issues since Monday. I will have no data the second I leave wifi, I restart my phone and data will return but then it disappears again within 20-30 minutes and I have to restart all over again

[Cardio7777]

I am in Temperance Vale, NB but experience it in a 100 km radius.  It has been like this for 2 days at least.  No data.  I have tried your suggestions and nothing has helped.

[Areid32132]

Issues intermittently since May 25. Will resolve with restart sometimes, but doesn't last. Nova Scotia.

[Joshpeters]

• Time that the issue began: may 25/2026
• Your location: Halifax,ns
• Is the issue intermittent or persistent: airplane mode fixes it for about 20 minutes then it drops again. When I go into the bathroom at work (never have reception in there) it won’t come back either. 

[mandogrl]

I'm in Newfoundland and I noticed this same issue a couple of days ago and again yesterday when I was away from home. No service at all. Hope it gets resolved soon. 

[Chief-smith]

I tried all that ,my hole family is having same issue no data. Hope we get the problem resolved soon..

[Rodge2448]

Location is in Kapuskasing and issue is intermittent 

[Rodge2448]

I have been having issues with my data since May 25th. The Airplane mode solution did not fix my issue.

[Krista97]

The issue started 1-2 days ago, I can see I have full bars but no LTE/5G. Airplane mode and turning off my eSIM works temporarily but the issue is persistent. Turning off cellular data in my iPhone settings does not work. I also reset my network settings which worked longer than the airplane mode method but this was still temporary and the issue persists. Located in Cape Breton Nova Scotia 

[Tlaw15]

Experiencing same issues Nova scotia. Started morning of May 26.  Reboot fixes issue temporarily but reverts back to data issues

[Auntt]

Started yesterday where i had no cell service. Turned off my phone and the issue resolved. Happened again twice today so far! 

[Stevereno44]

• Time that the issue began: Monday May 25
• Your location: Sarnia, Ontario
• Is the issue intermittent or persistent:  I shutdown and startup phone to fix the problem.  It works for  a couple hours, then cellular data drops again.  If I flipped on airplane mode for 30 seconds, it’ll also temporarily fix the problem.  This is very annoying.

[Rvidito]

the turning on and off works but not for long 

[jtaw11]

Doing the airplane mode and reset connected me back on the Public network. But it is an EXTREMELY slow connection 

[yeej]

The toggle airplane mode worked for me.  But speed is very slow.  Getting 12mbps download.  Thanks.