[Resolved] Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

Update 2 (2:09pm ET, May 28): Thank you for your patience as our teams have worked to restore services to their normal state. At this time, your service should once again be functioning normally. Please follow the steps listed above (airplane mode on/off, restart your device), to restore your service.

[BDulmage]

Phone data has not been working all afternoon. Android phone, very frustrating

[Quantum821]

Niagara Region.  Two separate phones, two plans, both having intermittent issues.  Android.  Frustrated.

[Kapz]

I'm downtown Toronto and even with restarting phone, etc, still nothing, no internet. 

[John-104]

Had issues on Sunday May 24, while travelling from Michigan back into Canada, had issues calling another Telus user on Monday May 25 - call cut out, couldn’t dial no signal, had issues sending text and accessing internet May 26 at 3:40-4:15 pm in Amherstburg Ontario 

[Brandon1993]

I’m having this issue too. From Charlottetown PEI 

[Damara07]

Been ongoing issue since May 25th. Northern NB area

[1337becky]

Issues started May 26 and continued May 27th. Intermittent. The toggling of the airplane mode helps to restore service 75% of the time. Located on PEI near Summerside

[Ambs_mur26]

We have 3 phones been doing this all day and yesterday. This is ridiculous 

[Cruzmichael]

No data here either - near Burnstown, Ontario 

[koganizigor]

We have 5 PM phones, all of them don't have data since this morning.

Located in Thornhill Ontario.

The issue persistant.

[Joeypaul]

I’m in New Glasgow NS Data hasn’t worked at all today, a persistent issue. Very annoying 

[Vi35]

Noticed loss of service May 27 and 28. Suggested quick fixes not working

Sherwood Park Alberta

[SirPrize]

Issue began morning of 26/05/2026. Issue was intermittent at first. No Data on any township in my area even with direct line of site to tower. 

I am in central Ontario. 

Issue persists and dose not have any function at this time.  Please fix this ASAP. This is affecting my work. 

[conniecat]

• Time that the issue began: May 27 3pmEST
• Your location: Simcoe County, Ontario
• Is the issue intermittent or persistent: Persistent 

[Rey34159]

It started a few days ago on two separate phones.  I tried resetting the mobile network and Wi-Fi network.  Toggling airplane mode fixes it temporarily.  The problem always occurs when going between my Wi-Fi network and mobile network.

New Brunswick 

Persistent 

[Rugal]

This problem started yesterday in Kitchener Waterloo.

At first i thought it was a Samsung one ui 8.5 bug.

The airplane mode trick does work to restore data.

Get this fixed ASAP

[Applecat123]

My data is not working May 25/26.

Port Williams, NS

It is persistant, airplane mode on off doesn't work.

[Lucretta]

Newmarket Ontario

started around 10am. I can only get LTE and to has been dropping after a while. Rebooting temporarily recovers it. Please fix asap!!

[Shan__non]

May 25th, persistent, Powassan Ontario 

[Aprilbeep]

It started on May 26

New Brunswick 

Persistent 

[hellokc]

12pm, port coquitlam, persistent

[Gregp123]

Began ~ 7am AST on May 26th. 

Located in Moncton New Brunswick

Phone calls and SMS work on 3G. Will only connect to 4G/LTE or 5G for a brief moment but nothing will happen internet/data wise. 

[earled478]

persistent no data issue today in Yarmouth NS. Was ok yesterday.

[Jerryrideout]

My wife and I have both been experiencing data drops. It has been going on for a couple of days now. We have done airplane mode and restarted. None of that works. It is on your end. I can make a phone call but the data flow is quitting all the time.

[AGPMusic]

Paradise, Newfoundland. 

I have been without data for the last 4 days. Its definitely an inconvenience, especially when you use your phone for work at times. I hope this matter is resolved soon. 

[Nazimbelkacemi]

27 may 2027 since 9:00 am. Laval, QC. The issue is persistent.

[Martinoheat75]

Been persistently ongoing since may 25th.  A restart brings service back up for a bit but then goes back off.  North East New Brunswick.

[tyedye00]

May 27 morning

GTA - Toronto downtown

persistent where data would drop off. I’ve reset network settings, restarted phone, and toggle airplane mode. Data works for maybe 10 mins

signal strength has also been spotty. 

[garg_tripti]

The issue started today, May 27th around 10 in the morning. And it is still persisting. 

[MEC8]

I started having issues at 3pm my location is Ottawa, I try all those troubleshooting options and none of them work