[Resolved] Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

Update 2 (2:09pm ET, May 28): Thank you for your patience as our teams have worked to restore services to their normal state. At this time, your service should once again be functioning normally. Please follow the steps listed above (airplane mode on/off, restart your device), to restore your service.

Update 3 (4:35pm ET, May 28): Our technical teams have completed additional updates to resolve any residual issues that some customers were experiencing. Any remaining customers that were experiencing issues should once again follow the airplane mode steps listed above to restore services to their normal state. For anyone that is still experiencing issues with their services, please open a support ticket for further assistance. 

[earled478]

persistent no data issue today in Yarmouth NS. Was ok yesterday.

[Jerryrideout]

My wife and I have both been experiencing data drops. It has been going on for a couple of days now. We have done airplane mode and restarted. None of that works. It is on your end. I can make a phone call but the data flow is quitting all the time.

[AGPMusic]

Paradise, Newfoundland. 

I have been without data for the last 4 days. Its definitely an inconvenience, especially when you use your phone for work at times. I hope this matter is resolved soon. 

[Nazimbelkacemi]

27 may 2027 since 9:00 am. Laval, QC. The issue is persistent.

[Martinoheat75]

Been persistently ongoing since may 25th.  A restart brings service back up for a bit but then goes back off.  North East New Brunswick.

[tyedye00]

May 27 morning

GTA - Toronto downtown

persistent where data would drop off. I’ve reset network settings, restarted phone, and toggle airplane mode. Data works for maybe 10 mins

signal strength has also been spotty. 

[garg_tripti]

The issue started today, May 27th around 10 in the morning. And it is still persisting. 

[MEC8]

I started having issues at 3pm my location is Ottawa, I try all those troubleshooting options and none of them work

[DeeOle75]

• Monday May-25-2026
• Strathroy-Caradoc (outside London, On)
• Mon-Tues Intermittent  Wed - Persistent
• 3 phones with public mobile all the same
• Have tried airplane mode phones seem to be working but slow

[jdickie]

Time that the issue began: noticed yesterday
Your location: Truro, NS
Is the issue intermittent or persistent: persistent 

[katelynjane5]

Persistent issue began May 25th in southern ontario. I’ll restart my phone to get data, then after about ten minutes I have no data again and have to restart my phone again. Your customers should be getting some compensation considering how much we pay for poor service. 

[Dburt]

1 week ago, NL CA, data not working and is persistent. Worked after doing airplane mode and reset for short time.

[DougDanger]

I've been without data for two or three days now. I'm in Pointe-Claire. 

[Petunia2]

May 27 early morning

Barry's Bay Ontario

Persistent issue

[Iborisenoka]

Issue began May 26, is persistent, in Vaughan, Ontario.

[Cici12]

Has been a persistent ongoing issue since May 26th morning. Southern ontario 

[ADFSGVAZ]

• Time that the issue began: Since Monday!
• Your location: Toronto
• Is the issue intermittent or persistent: Persistent!

[Simon23]

• Time that the issue began: May 26
• Your location: Ontario, York Region
• Is the issue intermittent or persistent: Persistent

[Ginamarie]

Hasn't been working at all today. Tried boggling airplane mode and turned device off. Neither worked.

The issue has been persistent all day today.

I live in New Glasgow NS 

[Dan2222]

Data not working may 25th around 7pm and is persistent

[ladyslipper]

Started May 27th - morning

Turning airplane mode on allowed me to reconnect but only at LTE+

[BeckiR]

Exactly same issues since Monday!

[sdeware]

I am in Norfolk county ON, I have been having issues since Monday. I will have no data the second I leave wifi, I restart my phone and data will return but then it disappears again within 20-30 minutes and I have to restart all over again

[Cardio7777]

I am in Temperance Vale, NB but experience it in a 100 km radius.  It has been like this for 2 days at least.  No data.  I have tried your suggestions and nothing has helped.

[Areid32132]

Issues intermittently since May 25. Will resolve with restart sometimes, but doesn't last. Nova Scotia.

[Joshpeters]

• Time that the issue began: may 25/2026
• Your location: Halifax,ns
• Is the issue intermittent or persistent: airplane mode fixes it for about 20 minutes then it drops again. When I go into the bathroom at work (never have reception in there) it won’t come back either. 

[mandogrl]

I'm in Newfoundland and I noticed this same issue a couple of days ago and again yesterday when I was away from home. No service at all. Hope it gets resolved soon. 

[Chief-smith]

I tried all that ,my hole family is having same issue no data. Hope we get the problem resolved soon..

[Rodge2448]

Location is in Kapuskasing and issue is intermittent 

[Rodge2448]

I have been having issues with my data since May 25th. The Airplane mode solution did not fix my issue.