Making calls

[Lori66]

Wondering why I cannot make calls or receive calls on my android Galaxy A5 when I only have one or two bars of service? Could it be the phone or something else?

I can however make calls when in cities that have towers. Where I live there are not towers but a type of booster installed. Many other people tho can make and receive calls in my area.

[esjliv]

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@Lori66 wrote:

My daughter and family have PM and they cannot make calls from here either so I am thinking its PM

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Hi @Lori66 ,

Well that could be telling of what the issue may be.

Here is a link for a coverage map.

https://www.publicmobile.ca/en/bc/coverage

Canadian Cell Towers

http://www.ertyu.org/steven_nikkel/cancellsites.html

It does show coverage in your area, but just outside, not so much.

If this is more than one Public Mobile account, I would think this is an area specific issue.

For your reference:

Check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/ 

If may be worth sending an inquiry to the Moderators and mention there is more than one account involved here.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[Lori66]

My daughter and family have PM and they cannot make calls from here either so I am thinking its PM

[Lori66]

I don’t know what you mean by voice call?

[esjliv]

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@Lori66 wrote:

I tried the others and lost service so I switched back and service returned

so that didnt change anything

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Hi @Lori66 ,

Trying your SIM card into another compatible Public Mobile phone would help rule out if this is a phone OR account OR network issue.

Ideally, do you know someone's phone you could try that is not with Public Mobile and their phone is unlocked? Then test if you can using calling features as it should be.

[softech]

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@Lori66 wrote:

Texting and data etc all work just calling features do not!

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does voice call never work or it worked before and just stopped lately?

[Lori66]

I tried the others and lost service so I switched back and service returned

so that didnt change anything

[Lori66]

what will wither selection do differently?

[Lori66]

Texting and data etc all work just calling features do not!

[Lori66]

We just recently got cell service last fall. I never tried another carrier.

other people with public cannot make calls here either. Others have verizon, bell etc and those who can ,,,make and receive calls. My neighbor is with bell aliant and gets five bars.

maybe it is PM

[softech]

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@Lori66 wrote:

I went to the link and there is no mobile network in my list 

so could that be the phone itself? Because the instructions were for the A5(2016)

but not on this phone.

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click on More networks...

[softech]

@Lori66  did you just having voice issue or issue with data as well?

according to the tower map:

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=49.831738&lng=-55.923843&zoom=10&type=Road...

the closest cell tower is Springdale, which is like 25 KM away.

Do you always have issue with PM?  or you are new to PM ?

how about your friends in the same town, which carriers they use and how is the reception with other carriers?

(according to the map, there are only Bell towers around.. PM and Telus use Bell service in the area, so, reception should be as good as Bell).

[Lori66]

I went to the link and there is no mobile network in my list 

so could that be the phone itself? Because the instructions were for the A5(2016)

but not on this phone.

[softech]

@Lori66  please select 

GSM/HSPA or HSPA ONLY

[Lori66]

I selected GSM/HSPA/LTE 

which has always been the selection..the other two are

GSM/HSPA

GSM

HSPA only 

Middle Arm is the small town I live in

[Triguy]

@Lori66 If you wish to turn on 3G or 4G on your Samsung Galaxy A5, you must go to the Samsung Galaxy A5 settings menu. When you’re there, go to the Wireless & networks tab and then Mobile network. When you are there, just click Preferred Network Type . You should observe a menu with several options. To activate 3G or 4G on your Samsung Galaxy A5, you must select: 4G / 3G / 2G auto . This option will enable the phone to automatically connect to the quickest network. If you want to save your mobile data, you’re able to select another option. For instance, if you select 3G simply, your Samsung Galaxy A5 will simply use the 3G network and will not connect to the 4G when it is available. So whenever 4G is not included in your package, this option could possibly be practical.

[softech]

@Lori66 

To change to 3G only

https://www.helpforsmartphone.com/public/en/samsung/galaxy-a5-(2016)/android-5-1/guides/24/Switch-be...

1. Select Apps.
2. Select Settings.
3. Scroll to and select Mobile networks.
4. Select Network mode.
5. Select your preferred option.

Also, if you don't mind to tell, which city is that ?

[Lori66]

I am in a small town in Newfoundland

my phone is samsung galaxy A5(2016)

There is no where I see on my phone to switch to 3G and there is no where to turn on wifi calling either that I can find.

[softech]

@Lori66 did you try changing to 3G ONLY?  you phone is 4G but calls are still on 3G for PM.  There is no VoLTE for PM.  So, changing to 3G might  help.  Or at least will confirm if no or weak 3G signal in your area

Also, which area you are at?  city and province.

and what phone you are using?

[Anonymous]

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@Lori66 wrote:

I cannot receive calls either where I live. Its ok in bigger towns.

It seems to be an issue  where I live,,I do text and receive texts. It’s just calling and receiving calls that is the issue.

I think it is the phone itself...lol...need to upgrade

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@Lori66 

so now is no issue with your SIM card or device, is it just your area issue not have tower coverage enough but i don't maybe is have a way to make reporting to company maybe the will do something about it i think by Telus.

maybe you need to upgrade device but before to that if you can try it with another device friend like new phone if have it to you know,

[Lori66]

I cannot receive calls either where I live. Its ok in bigger towns.

It seems to be an issue  where I live,,I do text and receive texts. It’s just calling and receiving calls that is the issue.

I think it is the phone itself...lol...need to upgrade

[Lori66]

No I haven’t tried my sim card in another phone as yet

[Anonymous]

@Lori66 

you can try to reset to factory, but if have another device to try it put it your SIM card to see is working or not maybe you have a issue with network. and then you have to contacting the moderator team to fix it for you.

[Lori66]

Tried what you said except for contacting the moderator team.

my phone is 4G so that wasnt the issue ..and I cleaned the sim card as well.

anyway,,, I may try to reset to factory mode sometime and see how that works.

thanks for the tips

[Yummy]

Did you try your SIM in some other phone (different brand or model)?

[Meow]

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@Lori66 wrote:

Wondering why I cannot make calls or receive calls on my android Galaxy A5 when I only have one or two bars of service? Could it be the phone or something else?

I can however make calls when in cities that have towers. Where I live there are not towers but a type of booster installed. Many other people tho can make and receive calls in my area.

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Can you Receive calls?

Can you send/receive SMS?

Maybe your phone is so picky it requires strong signal to work as a 'phone'.

[Anonymous]

@Lori66 

can you try it selecting the network to "3G ONLY"

for android visit HERE ,

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

if you still not working you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

• or you can send a private message to Moderator Team  by Click HERE. 
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• please include in your message,
  
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      Good Luck