MMS not working properly

[PAPA88]

I bought a new OnePlus 12 phone , and the MMS is not working properly. I went to the Telus store for help. The lady checked the APN settings and updated them according to the Public mobile site.

Still not working properly , she told me to raise this issue, and that maybe P. M. has to do something on their end.

I have read about problems with Telus/OnePlus phones having problems in the past.

[computergeek541]

@PAPA88 

Can you try the APN address in capital letters? While it's supposed to be in lowercase on most devices, I've read about a few examples of the srtting needing to be in all caps to work.

[EB0]

@PAPA88 

check your APN settings (Android Phones Only):

1. Open your phone’s settings and tap:

• Access Point Names
• New APN settings

1. Verify the following field match:

• Name: Public Mobile
• APN: sp.mb.com
• MMSC proxy: mmscproxy.mobility.ca
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 8799
• MCC: 302
• MNC: 220