Lost phone with sim card in it

[dieselinoo]

I lost my phone and I need to transfer my current number to my new sim card, how can I do this?

[hairbag1]

@dieselinoo 

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@dieselinoo wrote:

Can you guide me on how to do it? Like once I get a new sim card so I just go into my profile and edit that sim card number to the new one and it will automatically work? or do I have to activate the new one first, select a new number for it then go into my profile and edit the sim number?

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once you have a new sim, just log in to your account, as directed, then you can update the sim to continue great service...no need to start a new account. 

[dieselinoo]

Thank you so much for your help

[hTideGnow]

hi @dieselinoo 

" Like once I get a new sim card so I just go into my profile and edit that sim card number to the new one and it will automatically work? "

Yes, just that and reboot phone after

[dieselinoo]

Can you guide me on how to do it? Like once I get a new sim card so I just go into my profile and edit that sim card number to the new one and it will automatically work? or do I have to activate the new one first, select a new number for it then go into my profile and edit the sim number?

[dieselinoo]

You are a legend, i did not even notice that, thank you so much!

[computergeek541 · Accepted solution]

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@dieselinoo wrote:

I am signed into my account on the browser, so how can I transfer my current number to a new sim card?

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Yes, you can and there's isn't any need to open a ticket (unless you run into problem with this process).  Go the Profile area and where it says SIM card number, click on the pencil/edit icon.

[dieselinoo]

I am signed into my account on the browser, so how can I transfer my current number to a new sim card?

[computergeek541]

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@Chalupa_Batman wrote:

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

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Not having the device doesn't mean that the customer can't log in.  All customers should be using the chatbot to open tickets before trying to send a private message directly to CS_Agent.  Sending a private message int eh above manner will result in the customer receiving slower service.

[dieselinoo]

I am logged in

[Chalupa_Batman]

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.