Lost phone, new one purchased

[mxw291]

One of our phones was lost and a replacement phone purchased. How do I get the new phone on the existing account. It’s a new sim, new phone and we’re having trouble getting the phone activated.

Your help is appreciated!

[hairbag1]

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@mxw291 wrote:

The phone was lost…the sim was in the phone and lost too. It’s a new sim and phone.

Thanks for your reply, but this won’t work for us right now.

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I mis-read your initial question. So download the PM app to your new cell, log in to your account, then just update sim number...(just don't start a whole new account) Install new sim and restart cellphone. You'll have same cellphone number and account. 

[TheSterlinger]

Yes it can. Just click Didn't receive this code? And it will give the option to do so.

[mxw291]

Can a code be sent to email? I thought it could only be sent to the registered number belonging to the account.

[TheSterlinger]

So with the new phone you sign into your My Account and update the new SIM under your Profile page.

If it's asking for 2fa code, request a new code and send to email.

[mxw291]

The phone was lost…the sim was in the phone and lost too. It’s a new sim and phone.

Thanks for your reply, but this won’t work for us right now.

[hairbag1]

@mxw291 

download the Public Mobile app to new cell; log in to your PM account. You don't need a new sim.