Lost my sim and can't login to my public mobile account attached to my sim

[ChrisOrb]

I have lost my sim card and because of that I cannot login to my public mobile account that is attached to my sim/phone number as the 6 digit verfication keeps sending it to my phone number and not my email.

I had to make this account so I can get access to the community customer service feature in order to get in contact with someone that can help me with this problem.

[ChrisOrb]

Thanks, I tried but it only gives me the option to resend code to my phone number through text or through voice mail.  I will contact CS agent and hopefully have the issue resolved!

[hTideGnow]

HI @ChrisOrb 

on that security code screen, click "Didn't receive code" and send email should be there

if not, please submit ticket with CS agent  here:

   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437