Lost my phone

[Mackenzie6225]

How can i track where my phone is

[slusagm]

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@Mackenzie6225 wrote:

Can you please explain step bu step or let me k ow how to find your post? 

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@Mackenzie6225 

here: 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone/m-p/1244458/highlight/true#...

oh, i got mixed up too , you have multiple posts started.  But i think PM merged them back

[Mackenzie6225]

Can you please explain step bu step or let me k ow how to find your post? 

[slusagm]

yes, of course you can. that is  how you can get a new sim card but keep the same phone number

[Mackenzie6225]

Can i transfer my number to a new sim card that i already have? 

[slusagm]

yes, you can 

First buy a physical Public Mobile sim from Telus or Koodo store or from Amazon.

when you have the sim, you can try login My Account (remember to use email to receive 2FA code: click Didn't receive code and then Send email). Go to Profile page and you can update the sim card number to the new one

if  too much trouble or you cannot login, message PM here and they will update the sim card number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mackenzie6225]

Can i change my sim card

[softech]

@Mackenzie6225 

Carrier won't help you with that, but you can use the FindMy service to locate the phone and try a remote wipe

Apple: https://www.apple.com/ca/icloud/find-my/
                 (how to use: https://www.pcmag.com/how-to/find-a-lost-iphone)
Google: https://myaccount.google.com/find-your-phone
Samsung: https://findmymobile.samsung.com/
               (how to use: https://www.pcmag.com/how-to/how-to-find-a-lost-android-phone)

[BKNS27]

@Mackenzie6225 

Yes, login to your phone account and go to Find My.