6 hours ago
9m ago
there were suggestions about you to get PM's help in your situation. Have you open a ticket with PM yet? We are just customers, no matter how many time you post here, we won't be able to help in account situation like yours
please ask PM to help. You just need to open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
25m ago
We are all customers here, no one has access to you account, submit a ticket to CSA so they may be able to help.
27m ago
Please help I my old number back. The number I ported yesterday is my niece's number.
28m ago - last edited 27m ago
You number has been replaced by your niece number, so you old number returned back to the original provider
If you got your number, from Public Mobile or Telus or Koodo, there is a chance to get it back, if you got your number from other providers, you may not be able to get it back again.
You can’t add numbers to your account, each phone number needs to have a separate account with a unique email
try to submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
31m ago
I ported another number to my account and lost my own number.
34m ago
I added my niece number to my account and now I have her number on the account but my number is gone.
36m ago
Please clarify how did you 'lose' your number.
If you were suspended for more than 90 days due to no pay your account is deleted, number lost.
42m ago
Please help me restore my number back on my account.
6 hours ago
we will need the details that @hTideGnow asked so we can better understand your situation.
if you’d like to contact a CS_Agent, use this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
6 hours ago
provide us more details
how long you have been with PM? Did you activate with PM a month ago and requested porting?
and did you try to login My Account? What phone number it is showing on the profile page?