Lost my phone - How to deactivate my SIM card?

[bleung]

Hi,

I lost my phone and SIM card.  Can someone let me know how to deactivate my SIM card to prevent others from using it?

Thanks,

Ben

[bleung]

Great, thanks @Dunkman.

[Dunkman]

@bleung

Yes, if change to new SIM card, the other SIM will be permanently deactivated.  

[bleung · Accepted solution]

Thanks everyone for the info.  I went to the Lost/Stolen Phone page and suspended the service.

I tried tracking my phone yesterday, but it never came online.  It was probably stolen 😞

If I buy a new SIM card and update it on the Change SIM Card page, will my old SIM card be deactivated permanently?

Ben

[Tav]

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@slash407 wrote:

u could locate it if u had protection location on it. Next time.

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Good point! If you have Apples Find My iPhone or Googles Find My Device turned on you could try to locate your phone that way.

[georgesmilord]

Go to your self serve account and click on lost phone option. 

[computergeek541]

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@bleung wrote:

Hi,

I lost my phone and SIM card.  Can someone let me know how to deactivate my SIM card to prevent others from using it?

Thanks,

Ben

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This can be done from within your Public Mobile self-serve account. 

After logging in, click on teh Plans and Add-Ons tab.  Then clck on the tab within that says Lost/Stolen phone.

[Lieux]

Yes @bleung you can go to your self serve account and click plan and adds-on and on phone lost or stolen...you will click later on it if you find your phone!!!

[Tav]

Sorry to hear you lost your phone!

You can login to your account and report your phone as lost/stolen by clicking on Plans and Addons and then Lost/Stolen Phone and then suspend service.