@btheboss44 wrote:
I recently renewed my plan, didn't know I would lose the free 240GB, and downgraded to 1GB plan thinking I would save a few $ this month....now free data is gone, and plan data is used up.
Can I re-open my old plan ( was just done May-31st) and get back my old 240GB free?
I find there was no warning and not enough communication about this.
Your argument to convince a customer support agent to restore the data bonus would be that you were not communicated that condition about plan downgrades. Many customers (including myself) were not told about this condition directy in any form. Some customers received a text message or e-mail message information them about that rule for this free data add-on, but not everyone did. While I did know about this condition, it was because of discussion with others and because of the help articles, but I was never advised of this at the account level.
