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Lost Signal and Dropped Calls

LDD
Good Citizen / Bon Citoyen

My wife and I have been public mobile customers for about 2 months now, great service usually! Today we have both been experiencing zero bars of signal intermittently, as well as dropped calls, texts not going through, etc. We have been home all day where we normally enjoy excellent signal. Anyone else experiencing this? Both our accounts are in goodstanding. Thanks.

17 REPLIES 17

mh1983
Deputy Mayor / Adjoint au Maire

I experienced intermittent dropped calls when we lived in Ontario. We're in NL now and I noticed some drops in December but no issues lately. I had to contact moderators who then escalated to engineering who fixed issues on the network side. They confirmed that PM calls are on the same Telus "backend" but they essentially get treated as a lower priority which was disappointing to me. 

 

But some other things to rule out while you wait to hear  back from moderators:

 

What kinds of phones are you using? Did you use them on a different network before coming over to PM?

 

Does the SIM card require an adapter? 

 

Can you take out the card and make sure the SIM slot is clean? 

 


@mh1983 wrote:

They confirmed that PM calls are on the same Telus "backend" but they essentially get treated as a lower priority which was disappointing to me.


I don't know where this keeps coming from, but it's not true. PM does not have lower priority than Telus.

mh1983
Deputy Mayor / Adjoint au Maire

@sheytoon wrote:

@mh1983 wrote:

They confirmed that PM calls are on the same Telus "backend" but they essentially get treated as a lower priority which was disappointing to me.


I don't know where this keeps coming from, but it's not true. PM does not have lower priority than Telus.


directly from them: "PM calls are handled and operated on a different platform so you can say they are somewhat [lower priority] but nothing drastic since it is using the same radio frequencies."

 

Not trying to spread falsehoods, but PM call stability does overall seem to be on "shakier" ground than it was (for me and my wife) on Telus or Koodo.

@mh1983 It is  based upon your personal experience can't be a falsehood.


@mh1983 wrote:

@sheytoon wrote:

@mh1983 wrote:

They confirmed that PM calls are on the same Telus "backend" but they essentially get treated as a lower priority which was disappointing to me.


I don't know where this keeps coming from, but it's not true. PM does not have lower priority than Telus.


directly from them: "PM calls are handled and operated on a different platform so you can say they are somewhat [lower priority] but nothing drastic since it is using the same radio frequencies."

 

Not trying to spread falsehoods, but PM call stability does overall seem to be on "shakier" ground than it was (for me and my wife) on Telus or Koodo.


 

Karnbot13
Model Citizen / Citoyen Modèle

@gblackma wrote:

@mh1983 It is  based upon your personal experience can't be a falsehood.


@mh1983 wrote:

@sheytoon wrote:

@mh1983 wrote:

They confirmed that PM calls are on the same Telus "backend" but they essentially get treated as a lower priority which was disappointing to me.


I don't know where this keeps coming from, but it's not true. PM does not have lower priority than Telus.


directly from them: "PM calls are handled and operated on a different platform so you can say they are somewhat [lower priority] but nothing drastic since it is using the same radio frequencies."

 

Not trying to spread falsehoods, but PM call stability does overall seem to be on "shakier" ground than it was (for me and my wife) on Telus or Koodo.


 


But it could be confirmation bias. You end up in the same place as a falsehood

LDD
Good Citizen / Bon Citoyen

Update: Moderator was quick to reply and give a solution and all is resolved for both my wife and I. Thanks everyone here for your help. 

@LDD you are welcome . Glad that we could help you . Have a great day. Only 2 more to go. Lol.


@LDD wrote:

Update: Moderator was quick to reply and give a solution and all is resolved for both my wife and I. Thanks everyone here for your help. 


 

mh1983
Deputy Mayor / Adjoint au Maire

@LDD wrote:

Update: Moderator was quick to reply and give a solution and all is resolved for both my wife and I. Thanks everyone here for your help. 


Great news! Would you mind letting us know what the fix was?