Hello all,
I am in a similar situation as @Shanksu, except I am in Europe and am not using my PM number. I switched to the cheapest option of 15$ before I left Canada, and made sure to stop the automatic debit, and I entered the platform in late 2023 to make a manual payment in order to not lose my number. But since January, PM had been charging me automatically on my credit card every single month. At the same moment, I cannot acces my account in any way, turns out my passwords are not working any more, I reset the password, but it didn't solve the problem. I tried to contact CS repeatedly over the last 3 months, to no avail, my bank account is debited each month and I cannto do a thing about it ! I tried the solution suggested by @dust2dust now and called the 1855 number (rom Spain, it is gonna cost me an arm and a leg !!) but I was asked to provide a 4-digit PIN number to be able to de-activate the automatic debit. I don't remember ever having used a PIN number for Public Mobile !! So once again, impossible to stop these darn debits. It has been 4 months now, and I am at a loss. Very disappointed with Public Mobile... I don't know what to do any more. The plateform considers me as a new customer, and I am not able to access my account, but at the same time, they are charging me every month... What shall I do ? I requested a ticket, once again. I think it must be my 5th time, but as I am in Europe, the time difference does not help. I need a more reactive response from PM !!
