05-24-2023 04:34 PM
I lost my phone & sim. I bought a new phone and sim but can not login to my account as it wants me to confirm my identity by entering a 6 digit code which is texted or called to my LOST phone (asking for my husband)
05-24-2023 04:37 PM
@willi167 if you click Resend code, they could give you the option to send to email, check if the option is there
If not, please message support directly
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there