Loss of service

[KennethRhynold]

Hi This is my first time on this site

Since I signed up in Sept. I do auto pay but so my payment comes out auto.

The problem I'm having is about 4 - 5 days before the end of the month my service shuts down . I get a message saying that I no longer have service.

How can this be? My account is debited on the 27 or 28. but then I get an email saying my service has been cancelled for non payment. This means I go without service for 4 - 6 days

Ken Rhynold

[popping]

@KennethRhynold 

PM billing cycle is every 30 days, not monthly.  Therefore, your renewal date is changing every month.  1 year later, your renewal date is around 5 days earlier than what you started 1 year ago.  (1 year has 365 days. 12x 30days = 360 days.  5 days earlier)

Something went wrong on your last renewal day(i.e. 5days ago).  Login to your account.  If you account status is expired or suspended, add enough fund to your account to pay for your plan fee and click on the reactivate current plan link to get your phone working again ASAP.

[will13am · Accepted solution]

@KennethRhynold , if your auto payment is happening on schedule but your service interrupts, I suggest contacting the moderator team and have them investigate why the account is not renewing properly.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.  Good luck.

[shep22]

@KennethRhynold hi if this is an ongoing issue you can contact the moderators ask Simon the robot  here to speak to a human to generate a ticket mention service interuptions   watch envelope top right for a response they usually reply between 2-48 hours