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11-01-2018 02:53 PM - edited 01-05-2022 02:22 AM
Hello, can you please tell me when I buy long distance calls add on (15$ - 400min) is it a one time purchase or a monthly subscription? Does it have expiration period? Thanks
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01-07-2024 04:32 PM
I would like to confirm this rule stays: if I purchase long distance add on, it will still roll over until it is used up. I heard the policies have been changed recently. The add on data expires in a month?
Thanks in advance for your replies.
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11-01-2018 03:50 PM
It is a one time purchase. The add-on will stay on your account until you fully consume the available of mins.
This is a key point that I didn't grasp initially when I was shopping around to change my cell service. I was looking at Koodo thinking "ok, base - plus minutes, plus data...well that does add up". But no. Buy it once and then consume it over time. And then buy it again. It's the same at Koodo but I'm here now.
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11-01-2018 03:13 PM - edited 11-01-2018 03:15 PM
@krazykiwi wrote:
@IvanS wrote:Thanks for the lightning speed reply!
It rolls over until completely used up but won't renew. If you want it again you have to manually purchase it. As well you can not double up with the same add-on. It has to be finished before you are able to purchase again.
Is this a recent change that I missed?
While US roaming add-ons work the way you described, LD minute and data add-ons (for use in Canada) have been stackable. I did the last LD minute top up in May 2018, having 10minutes left on my previous add-on I had no problem adding another 400.
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11-01-2018 02:59 PM
I see. Good to know, Thanks!
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11-01-2018 02:58 PM - edited 11-01-2018 02:58 PM
@IvanS wrote:Thanks for the lightning speed reply!
It rolls over until completely used up but won't renew. If you want it again you have to manually purchase it. As well you can not double up with the same add-on. It has to be finished before you are able to purchase again.
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11-01-2018 02:55 PM
Thanks for the lightning speed reply!
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11-01-2018 02:55 PM
@IvanS It is a one time purchase. The add-on will stay on your account until you fully consume the available of mins.
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