@Mails4ekhator, it looks like you are using the PM app. Are you using Android or iPhone? If Android, try going into your phone's settings and clearing the data/cache and then logging back into the PM app to see if you can complete the activation. If you are using iPhone you will need to uninstall the PM app, restart your phone and then reinstall the PM app and log back in and try and complete the activation. You can try activating through a web browser as well but activating the SIM card needs to be done through the PM app.
If you continue to have issues you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)
