Login Problems

[Paulleewogg]

Hey all...

I'm trying to sign into my account but your website wont take the password. Pretty sure it's correct, it was saved by google AND it matches the one I have written down. 

Anyway, I tried to change it. Public mobile wont send me a text or email with the verification code, so I'm locked out. Odd that neither text nor email will work. Are you guys having trouble at your end?

[Ericantolick]

I am having the same issue of not being able to reset my password and m pretty sure I typed the correct one.  Have a feeling this new website update in how they do business is sort of crashing on them real quick.  Sorry not helpful but I spent over an hour trying to reset my password

[Paulleewogg]

I haven't but it's the same browser I always use and it's up to date. 

I've already submitted a ticket and interestingly enough the verification text for that process worked

[Yummy]

Did you try different browser?

You should not rush to change password particularly if you are 100% you use correct one.

Try again with different browser and if still does not work you will have to contact agent 😞

[softech · Accepted solution]

@Paulleewogg Since you have tried the Reset Password option and not working, please open ticket with PM Support and they will have to reset the password:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there