Log in my account

[cornie]

I can't log into my account ever since I canceled my phone but my wife has here phone on my account too and I need to update my auto pay details 

[darlicious]

@cornie 

How long ago did you "cancel" your phone? And how exactly did you do that? If you managed to activate both of your accounts at the same time using the same email address then your wife's account login was hidden by yours. Her username is the same but has no password or no password will work because it was never created. Normally customer support would need a new email address but if your account is truly canceled and deactivated that perhaps only a password will be needed for access? Contact customer support as instructed by @dabr. You read additional info on contacting customer support on the link below.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p...

[dabr · Accepted solution]

@cornie    Your wife has to have her own account as PM only allows one account per SIM/number, so you might have only created the self serve for yourself and if you ported out your number, you can no longer get access as the account is deactivated.

Your wife needs to contact support and they can activate the self serve account for her, here's the link to submit a ticket via chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent here: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You/your wife can also make a payment with a voucher and add the funds by dialing 611 on the phone.  Vouchers can be purchased from London Drugs, 7/11, SDM, Shell or online vendor recharge.com who will email voucher PIN for a fee.

[Outdoorsman]

@cornie hi if you canceled your phone service then your account permanently closes, if your wife is somehow on the same account you need to contact customer service for help 

private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user