Log in issues

[Tessa_k]

I've tried to reset my password and I keep getting an error saying to try again later...which I did like 3 more times and still nothing. Can someone help me? 

[Kramy]

Same issue here. I think it's just down right now. I tried a fresh PortableChrome profile, and it was unable to login too. Maybe in a few days they'll have it sorted out.

[Tessa_k]

Oh I've done that too...3 different devices and browsers, it's been ongoing for like past 2 days. I'm getting forbidden page when I try go log in so I'm trying to reset password now. Hopefully a rep can help me

[dust2dust]

While you're waiting, you could try a different browser or device or use private mode.

[Tessa_k]

OK thank you I'll try that 

[Outdoorsman · Accepted solution]

@Tessa_k 

hi if you tried that many times and your password reset doesn't work you need the help of a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-u