Locked out

[Cindy61]

I am locked out of my account and need to get in to update payment .. have been locked out 3 days and can't figure out how to go in and update my payment info etc.  Ready to switch if I can't figure out today. Any suggestions 

[hTideGnow]

HI @Cindy61 

for lock out issue, best to try again using Incognit/private/secret mode on the browser, also, please try using Pubic mobile app as well

if you still unable to login , have CS agent to help.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437       

and for payment, if you are trying to resume service, get a voucher from Shoppers durg mart , load the voucher using *611

[hairbag1 · Accepted solution]

@Cindy61 

you could just dial 611 using the cellphone, then pay with your on-file credit card. You will need to remember your PM pin number. Alternative is to get payment vouchers at retail store, then again , dial 611 to add 'em.

added...to contact Customer Support, use this link to send them a message. Watch the little envelop icon on top right side of page will be highlighted when they respond.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437