11-23-2020 09:37 AM - edited 01-05-2022 04:13 PM
Need to find out account number for my account but I can’t login
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11-23-2020 12:00 PM
this is the Virtual one.. on the lower right corner
11-23-2020 11:59 AM
@Denwong wrote:How do I contact them? I made a ticket already are they going to msg me??
Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:
It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
11-23-2020 11:45 AM - edited 11-23-2020 11:45 AM
@Denwong wrote:How do I contact them? I made a ticket already are they going to msg me??
Keep an eye on the envelope icon in the top right hand corner.
11-23-2020 11:43 AM
How do I contact them? I made a ticket already are they going to msg me??
11-23-2020 09:42 AM
If the reset password does not work, you will need to contact moderator.It can take a few hours to respond.
You can also check the welcome email from Public mobile when you first signed for your account. In the address to: section of the email, your account number is there.
11-23-2020 09:40 AM
Contact the moderators if you're unable to get back into your account because you're locked out.
Click the speech balloon on the bottom right.
Type "ticket", click "account specific question", then click "No I need a human now" then follow the ticket instructions.