Locked out

[Yanaana]

I’ve spent 2 days trying to get a solution to my problem.

[Lieux]

No problem @Yanaana..you need to click on the link Luddite gives you and you will write to them directly!!!

[Yanaana]

Sorry I thought my message was going to the public mobile customer service

[Luddite]

@Lieux Voila: https://productioncommunity.publicmobile.ca/t5/Self-Serve/quot-Sorry-you-ve-been-locked-out-Please-c...

[Lieux]

@Yanaana it would be easier if you give us more details...but try what @Luddite explained to you...patience!!

[Luddite]

I think you originally posted to an old thread; hence the delay.

Try using the lost password function: https://selfserve.publicmobile.ca/forgot-password/.

If that fails, click this: message to moderators to send a private message to the moderator team with a description of your issue. Usually they answer within in 24 hours, but can take a few days. Do not send multiple messages. This increases the queue and adds to the time moderators take to locate all your messages.

Refer to the following knowledge base link for additional information on contacting the moderator team.